Patient Services Administrator - Part-Time NHS Ophthalmology

Newmedica; Nottingham; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days annual leave

Company pension

Eye tests

Glasses discount

Well-being / counselling service

Retail/technology discount

Learning and development

Friendly multidisciplinary team

Modern working environment

Job summary

Newmedica is seeking a Patient Administrator for our Nottingham site on a 20-hour per week basis. The role includes booking and checking in patients, welcoming them at reception, handling calls and emails, managing post and enquiries, all within a fast-paced clinic environment.

No formal experience is required, as training is provided; however customer-facing and busy administrative experience are advantageous. Candidates must be eligible to work in the UK and pass pre-employment checks.

Qualifications

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• Excellent grasp of English (verbal and written)
• A good team player – happy to jump in and support others

Responsibilities

• Booking patients into appointments and checking them in
• Welcoming patients at reception
• Answering phone calls and replying to emails
• Managing post and sending letters
• Handling enquiries and ensuring smooth day-to-day operations

Skills

Customer facing

Administrative experience

Office 365

Tech savvy

Phone manner

English language

Team player

Tools

Patient record systems

Reception software

Job description

Newmedica is seeking a Patient Administrator for our Nottingham site on a 20-hour per week basis. The role includes booking and checking in patients, welcoming them at reception, handling calls and emails, managing post and enquiries, all within a fast-paced clinic environment.

No formal experience is required, as training is provided; however customer-facing and busy administrative experience are advantageous. Candidates must be eligible to work in the UK and pass pre-employment checks.