Patient Services Coordinator - Eye Health Clinic

Newmedica; Leicester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Free eye tests

Discounted/free glasses

24/7 wellbeing/counselling service

Learning & development tools

Friendly multi-disciplinary team

Modern working environment

Job summary

Newmedica in Leicester is seeking a Patient Administrator to join our busy clinic team. This 40-hour-per-week role involves booking appointments, handling phone calls and emails, managing post and correspondence, and responding to enquiries with care and professionalism.

We value customer focus, clear communication and the ability to work in a fast-paced environment. Training will be provided; NHS-aligned service experience is beneficial.

Qualifications

• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• Competent user of all Office 365 programmes.
• Tech savvy and comfortable with new systems.
• Good phone manner.
• Excellent English language skills.
• Team player with willingness to support others.

Responsibilities

• Book patients into appointments.
• Answer phone calls and emails.
• Manage post and respond to letters.
• Handle enquiries with empathy and professionalism.

Skills

Customer facing

Administrative experience

Office 365

Tech savvy

Phone etiquette

English proficiency

Team player

Tools

Patient record systems

Job description

Newmedica in Leicester is seeking a Patient Administrator to join our busy clinic team. This 40-hour-per-week role involves booking appointments, handling phone calls and emails, managing post and correspondence, and responding to enquiries with care and professionalism.

We value customer focus, clear communication and the ability to work in a fast-paced environment. Training will be provided; NHS-aligned service experience is beneficial.