Eye Care Administrator | Patient-Focused, Fast-Paced Clinic

Newmedica; Ipswich; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Discretionary bonus scheme

Eye tests and glasses discounts

Well-being/counselling service

Staff events

Job summary

Newmedica in Suffolk is seeking a Healthcare Administrator to join a busy ophthalmology clinic team. The role involves varied administrative duties, including booking patients, answering calls, handling emails, post, and enquiries. You will work in a fast-paced environment, delivering excellent customer service and supporting patients through their eye care journey.

Full training is provided. A full UK driving licence is advantageous, and you will be part of a friendly multidisciplinary team

Qualifications

• Experience in a customer or patient-facing role is advantageous.
• Experience in a busy administrative role is advantageous.
• Competent user of Office 365 programmes.
• Tech savvy and comfortable with new systems, e.g. patient record systems.
• Good phone manner and clear English communication.

Responsibilities

• Book patients into appointments and manage bookings.
• Answer phone calls, send/receive emails, and handle post and enquiries.
• Provide high-quality customer service and put patients at ease.

Skills

Customer-facing

Phone manners

Team player

Office 365

English language

Driving licence

Administrative handling

Tools

Office 365

Patient record systems

Job description

Newmedica in Suffolk is seeking a Healthcare Administrator to join a busy ophthalmology clinic team. The role involves varied administrative duties, including booking patients, answering calls, handling emails, post, and enquiries. You will work in a fast-paced environment, delivering excellent customer service and supporting patients through their eye care journey.

Full training is provided. A full UK driving licence is advantageous, and you will be part of a friendly multidisciplinary team