Eye Clinic Patient Administrator — Fast-Paced & Supportive

Newmedica; Whiteley; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Salary £20,400 pro-rata per year

25 days annual leave + bank holidays

Company pension scheme

Eye tests and glasses discount

Wellbeing/counselling service (24/7)

Retail/technology discount scheme

Learning and development support

Friendly multi-disciplinary team

Job summary

Newmedica in Whiteley is seeking a Patient Administrator to support our NHS ophthalmology service. The role is 30 hours over 5 days per week, including weekends on a rota.

You will handle booking appointments, calls, emails, post and general enquiries in a busy clinic. We’re looking for someone who is customer-focused, empathetic and professional, with experience in busy admin, a good command of Office 365, and a friendly telephone manner.

Qualifications

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when required

Responsibilities

• Booking patients into their appointments
• Making and answering phone calls
• Sending and replying to emails
• Managing the post and sending letters
• Dealing with enquiries

Job description

Newmedica in Whiteley is seeking a Patient Administrator to support our NHS ophthalmology service. The role is 30 hours over 5 days per week, including weekends on a rota.

You will handle booking appointments, calls, emails, post and general enquiries in a busy clinic. We’re looking for someone who is customer-focused, empathetic and professional, with experience in busy admin, a good command of Office 365, and a friendly telephone manner.