Part time Patient Administrator

Newmedica; Nottingham; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days annual leave

Company pension

Eye tests

Glasses discount

Well-being / counselling service

Retail/technology discount

Learning and development

Friendly multidisciplinary team

Modern working environment

Job summary

Newmedica is seeking a Patient Administrator for our Nottingham site on a 20-hour per week basis. The role includes booking and checking in patients, welcoming them at reception, handling calls and emails, managing post and enquiries, all within a fast-paced clinic environment.

No formal experience is required, as training is provided; however customer-facing and busy administrative experience are advantageous. Candidates must be eligible to work in the UK and pass pre-employment checks.

Qualifications

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• Excellent grasp of English (verbal and written)
• A good team player – happy to jump in and support others

Responsibilities

• Booking patients into appointments and checking them in
• Welcoming patients at reception
• Answering phone calls and replying to emails
• Managing post and sending letters
• Handling enquiries and ensuring smooth day-to-day operations

Skills

Customer facing

Administrative experience

Office 365

Tech savvy

Phone manner

English language

Team player

Tools

Patient record systems

Reception software

Job description

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

Role overview

We are looking for a Patient Administrator to join our Nottingham site. This will be a part-time role of 20 hours per week.

Asyou’dguess from the title this role involves carrying out different administrative duties; it’sa varied role. You could be booking patients into their appointments and checking them in, welcoming patients at reception, makingand answering phone calls, sending and replying to emails, managing thepostand sending letters or dealing with enquiries.

Our clinics are busy sowe’relooking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer-focused and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients, so all our team members need to beempathetic, friendly,and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Previousexperience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systemse.g.patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others whenrequired

What we’re offering

• A salary of £26,750.00 FTE
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks.

Applicants must have the right to work in the UK, and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.