Bank Patient Administrator – Varied Shifts, Friendly Team

Newmedica; Slough; On-site; GBP 1,553,000 - 1,777,000; Full time

Benefits offered by this job

Accrued holiday

Learning tools and courses

Multi-disciplinary team environment

Modern working environment

Job summary

Newmedica in Slough is seeking a Bank Patient Administrator to join our NHS ophthalmology team. This role involves varied admin duties, including booking appointments, handling calls and emails, post and letter management, and answering patient enquiries in a fast-paced environment.

You will be customer-focused, empathetic and able to put patients at ease. Training will be provided; prior experience is helpful but not essential, with strong English skills and a teamwork mindset preferred.

Qualifications

• Experience in a customer or patient-facing role is advantageous.
• Experience in a busy administrative role is advantageous.
• Proficient with Office 365 programmes.
• Excellent English language skills (verbal and written).
• A good team player, able to support others.

Responsibilities

• Book patients into appointments and manage the schedule.
• Answer phone calls and respond to emails in a timely manner.
• Manage post and correspondence, including letters to patients.
• Handle patient enquiries with empathy and clarity.

Skills

Customer facing

Administrative experience

Tech savvy

Phone manner

English proficiency

Tools

Office 365

Patient record systems

Job description

Newmedica in Slough is seeking a Bank Patient Administrator to join our NHS ophthalmology team. This role involves varied admin duties, including booking appointments, handling calls and emails, post and letter management, and answering patient enquiries in a fast-paced environment.

You will be customer-focused, empathetic and able to put patients at ease. Training will be provided; prior experience is helpful but not essential, with strong English skills and a teamwork mindset preferred.