Administrator/Receptionist - Cambridge

Welbeck; Babraham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Welbeck Cambridge is seeking an experienced and proactive Administrator/Receptionist to join our private day-case centre. You will welcome guests, manage referrals and bookings, and support scheduling across outpatient, diagnostic and day-case services.

You will maintain accurate patient records in line with GDPR and liaise with consultants, clinical teams and insurers to coordinate patient journeys. In this role you will also assist with billing processes, provide cross-cover across

Qualifications

• Experience in a customer-facing administrative environment.
• Ability to manage multiple priorities and remain accurate under pressure.
• Experience in healthcare, diagnostics or outpatient admin is desirable.
• Awareness of GDPR and patient data confidentiality.

Responsibilities

• Welcoming patients and visitors with a professional front-of-house presence.
• Managing referrals, appointments and bookings across services and patient pathways.
• Supporting outpatient, diagnostic and day-case scheduling for efficient operations.
• Maintaining accurate patient records and clinic schedules in line with GDPR requirements.
• Liaising with consultants, clinical teams, insurers and referrers to coordinate journeys.
• Supporting billing processes, including invoicing and payment handling.
• Providing cross-cover across administrative functions and adapting to changing service demands.
• Contributing to service improvements and governance to deliver exceptional patient experiences.

Skills

Communication

Customer service

Organisation

Data protection

Multitasking

Tools

MS Office

Patient records systems

Job description

About Welbeck Cambridge Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

About Welbeck Cambridge Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service. At Welbeck, we believe healthcare should be seamless, reassuring and genuinely patient-centred. Every interaction matters, and we're committed to creating an experience that is efficient, professional and welcoming from the very first enquiry through to treatment and beyond. As our services continue to grow, we're looking for passionate and talented people who share our ambition to raise standards and help redefine the private healthcare experience.

About The Role We are looking for experienced and proactive Administrators to join the team at We are looking for an enthusiastic and customer-focused Administrator/Receptionist to join the team at Welbeck Cambridge, a state-of-the-art private day-case centre. In this varied and rewarding role, you will play a key part in delivering a seamless experience for guests while supporting the smooth day-to-day operation of the centre across reception, administration and billing functions. Working as part of a collaborative administrative team, you'll gain exposure across referrals, bookings, diagnostics, outpatient coordination, day-case scheduling and surgery list management. This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to develop their career within a premium healthcare setting.

• Welcoming patients and visitors, providing a professional and friendly front-of-house experience.
• Managing referrals, appointments and bookings across a variety of services and patient pathways.
• Supporting outpatient, diagnostic and day-case scheduling to ensure services run efficiently.
• Maintaining accurate patient records, documentation and clinic schedules in line with GDPR requirements.
• Liaising with consultants, clinical teams, insurers and referrers to coordinate appointments and patient journeys.
• Supporting billing processes, including invoicing, payment processing and maintaining accurate financial records.
• Providing cross-cover across administrative functions and responding flexibly to changing service demands.
• Contributing to service improvements, ensuring compliance with governance standards and supporting the delivery of an exceptional patient experience

About You You will be a highly organised and adaptable administrator with excellent communication and customer service skills. You will be comfortable managing multiple priorities, maintaining accuracy under pressure, and building positive relationships with patients, consultants, clinical teams and external stakeholders. Ideally, you will have experience within a customer-facing administrative environment, preferably within healthcare, diagnostics or outpatient services. You'll share Welbeck's values of collaboration, ambition, kindness and excellence, and take pride in delivering exceptional service at every stage of the patient journey.

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

If you're looking for a role where your expertise is valued, your contribution makes a real impact and every day brings the opportunity to improve the guest experience, we'd love to hear from you.

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

About Us For more information about Welbeck

Recruitment Process For this role, there will potentially be three stages; Stage 1 – Shortlisting Stage 2 – Screening Call Stage 3 – Interview Assessment (Face to Face) - 16th November

Disclosure and Barring Service (DBS) Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.