Bowel Screening Clerical Officer

North Tees and Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust seeks a Bowel Cancer Screening Service clerical assistant to provide reception and administrative support across the BCSP. You will manage patient pathways, handle queries, and use NHS systems to ensure governance and policy alignment.

Cross-site work between the Trust's Teesside sites may occur. The role focuses on efficient clerical duties, accurate messaging, and professional liaison with GPs, participants and programme staff to maintain timely,

Qualifications

• Provides reception, administrative and clerical support.
• Works to high quality standards in line with policies.

Responsibilities

• Provide comprehensive reception, administrative and clerical support to the BCSP.
• Deal with daily processes to ensure patient pathways are managed per guidelines.
• Act as first point of contact for the Programme Hub and end users.
• Liaise with multidisciplinary teams and external users, handling queries professionally.
• Use national screening software and end user systems to support clinical and non‑clinical tasks.

Skills

Administrative support

Reception duties

Clerical skills

Tools

Trakcare

Mediviewer

Medilogik

CRIS

Health Guardian

National Screening software

Job description

Reporting to the Bowel Cancer Screening Programme Manager via the Lead Administrator, the post holder will assist in the provision of an efficient, effective and comprehensive reception, administrative and clerical service for the Tees Bowel Cancer Screening Service.

Using appropriate technologies and equipment, and taking direction from the Programme Manager and Lead Administrator where appropriate, the post holder will produce work outputs to a high standard of quality that meets the organisations requirements for Information Governance, RMS and CQC, and is in line with all policies, procedures and guidelines relating to the Trust and the Screening Programme.

The Bowel Screening clerical assistant is required to provide comprehensive, efficient and effective administrative and clerical support to the Bowel Cancer Screening Programme. The post holder will deal with the daily processes in ensuring patient pathways are correctly managed within the BCSP and Trust guidelines, and to act as a first point of contact for the Programme Hub and end users., Provide a comprehensive administrative service to the BCSP Team and utilise clerical skills and procedures in order to support the effective delivery of the Screening Programme, whilst assisting the wider screening team throughout participants screening pathway.

Liaise with the multidisciplinary teams within the service and with staff from other departments and external service users, including General Practitioners, Programme participants and their representatives, dealing with queries in a professional and courteous manner consistent with legislation, policies and procedures, taking accurate written messages and passing more complex queries to the relevant person.

Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP, following local and national guidelines.

Make independent judgements involving day to day administrative functions and prioritise workload on a daily basis.

Use efficiently and effectively systems such as National Screening software, Trakcare, Mediviewer, Medilogik, Mediviewer, CRIS, Health Guardian and any other end user software required for both clinical and non-clinical aspects of the role.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.