Patient Services Administrator — Calm, Detail‑Oriented

Kent and Medway Mental Health NHS Trust; Sheerness; On-site; GBP 24,000 - 28,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust in Sheerness is seeking an organised Administrator to join our fast-paced team. You will be the first point of contact for patients, handle bookings, and support daily operations with accuracy and empathy.

Proficiency in Microsoft Office is essential; audio typing or digital dictation experience is desirable. The role offers a rewarding opportunity to contribute to patient care while maintaining confidentiality and smooth workflows.

Qualifications

• Proficiency in Microsoft Office (Outlook, Excel, Word) required.
• Audio typing or digital dictation experience is desirable.
• Strong attention to detail and ability to remain calm under pressure.
• Collaborative, patient-focused approach to everyday tasks.

Responsibilities

• Provide a warm, confident, and professional first point of contact for patients, handling bookings and enquiries with empathy and efficiency.
• Produce accurate correspondence, reports, and documents from digital dictation, notes, or spreadsheets (audio typing experience is an advantage).
• Schedule patient appointments and organise internal meetings, ensuring agendas are prepared and minutes recorded.
• Communicate effectively across internal teams to facilitate smooth information flow and daily workflow operations.
• Handle general administrative tasks including printing, photocopying, laminating, binding materials, and filing.
• Process sensitive patient and clinical information with confidentiality and adherence to quality standards.

Skills

Microsoft Office

Audio typing

Job description

Kent and Medway Mental Health NHS Trust in Sheerness is seeking an organised Administrator to join our fast-paced team. You will be the first point of contact for patients, handle bookings, and support daily operations with accuracy and empathy.

Proficiency in Microsoft Office is essential; audio typing or digital dictation experience is desirable. The role offers a rewarding opportunity to contribute to patient care while maintaining confidentiality and smooth workflows.