Patient Experience Administrator & Clinic Coordinator

Kent and Medway Mental Health NHS Trust; Brompton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking an organised Administrator to support our service and help ensure patients have a smooth, positive experience.

You’ll coordinate clinics, book appointments, process referrals, maintain confidential records, manage inboxes and respond to queries, serving as a first point of contact for complex admin questions. The role also involves supporting Band 2 admin staff, attending meetings and contributing to patient pathways.

Responsibilities

• Coordinate clinics, book appointments and produce letters
• Process referrals and maintain accurate, confidential records
• Manage generic inboxes and respond to internal/external queries
• Act as first point of contact for complex admin questions
• Escalate issues to keep the service running smoothly
• Attend meetings and record clear action notes
• Work on a varied daily rota
• Support Band 2 admin staff in regards to patient queries and general support
• Deliver admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects
• Support coordination of caseload activity across teams, ensuring timely processing and follow-up
• Coordinate administrative processes relating to referrals, appointments and patient pathways
• Escalating any administrative issues

Tools

RiO

Job description

Kent and Medway Mental Health NHS Trust is seeking an organised Administrator to support our service and help ensure patients have a smooth, positive experience.

You’ll coordinate clinics, book appointments, process referrals, maintain confidential records, manage inboxes and respond to queries, serving as a first point of contact for complex admin questions. The role also involves supporting Band 2 admin staff, attending meetings and contributing to patient pathways.