Compassionate Administrative Assistant for Patient Care

Kent and Medway Mental Health NHS Trust; Gillingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking an Administrative Assistant to join our team. You will be the first point of contact for patients and families, handling administrative tasks with empathy, discretion, and a commitment to confidentiality.

Key duties include typing clinic letters (audio transcription), scanning and uploading documents, managing post and deliveries, booking rooms, answering calls, and supporting the clinical team.

Qualifications

• Strong communication and customer service skills.
• Commitment to privacy and confidentiality.
• Collaborative team player with effective cross-team collaboration.
• Proactive, flexible and able to manage a diverse workload.
• Detail-oriented and empathetic in patient care.

Responsibilities

• Administrative tasks including typing clinic letters (audio transcription), scanning and uploading documents.
• Handling incoming/outgoing post and deliveries; managing room booking system.
• Answering and making telephone calls; dealing with queries from patients, families and external services.
• Print and distribute letters; send imaging requests; manage generic email inboxes; participate in MDT meetings.

Skills

Administrative skills

Communication skills

Confidentiality

Team player

Multitasking

Tools

Typing

Scanning documents

Phone handling

Electronic records

Job description

Kent and Medway Mental Health NHS Trust is seeking an Administrative Assistant to join our team. You will be the first point of contact for patients and families, handling administrative tasks with empathy, discretion, and a commitment to confidentiality.

Key duties include typing clinic letters (audio transcription), scanning and uploading documents, managing post and deliveries, booking rooms, answering calls, and supporting the clinical team.