Administrator

Kent and Medway Mental Health NHS Trust; Sheerness; On-site; GBP 24,000 - 28,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust in Sheerness is seeking an organised Administrator to join our fast-paced team. You will be the first point of contact for patients, handle bookings, and support daily operations with accuracy and empathy.

Proficiency in Microsoft Office is essential; audio typing or digital dictation experience is desirable. The role offers a rewarding opportunity to contribute to patient care while maintaining confidentiality and smooth workflows.

Qualifications

• Proficiency in Microsoft Office (Outlook, Excel, Word) required.
• Audio typing or digital dictation experience is desirable.
• Strong attention to detail and ability to remain calm under pressure.
• Collaborative, patient-focused approach to everyday tasks.

Responsibilities

• Provide a warm, confident, and professional first point of contact for patients, handling bookings and enquiries with empathy and efficiency.
• Produce accurate correspondence, reports, and documents from digital dictation, notes, or spreadsheets (audio typing experience is an advantage).
• Schedule patient appointments and organise internal meetings, ensuring agendas are prepared and minutes recorded.
• Communicate effectively across internal teams to facilitate smooth information flow and daily workflow operations.
• Handle general administrative tasks including printing, photocopying, laminating, binding materials, and filing.
• Process sensitive patient and clinical information with confidentiality and adherence to quality standards.

Skills

Microsoft Office

Audio typing

Job description

At the heart of exceptional patient care is a brilliant support team. Our clinical staff rely on us to keep daily operations running seamlessly so they can focus on delivering outstanding care. Based in Sheerness , Kent, our administration office is a vibrant, fast-paced environment where no two days are the same. We are looking for an organised, approachable, and detail-oriented Administrator to join our team. If you thrive on helping others, bring positive energy to a team, and stay calm under pressure, this role offers a rewarding opportunity to make a tangible difference to our staff and patients every day.

What We Are Looking For

• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Previous audio typing or digital dictation experience (desirable).
• Strong attention to detail and ability to remain calm and composed under pressure.
• A collaborative, patient-focused approach to everyday tasks.

Responsibilities

• Patient & Service Point of Contact: Provide a warm, confident, and professional first point of contact for patients, handling bookings and incoming enquiries with empathy and efficiency.
• Document Preparation & Dictation: Produce a wide range of accurate correspondence, reports, and documents from digital dictation, notes, or spreadsheets (audio typing experience is an advantage).
• Meeting & Appointment Coordination: Schedule patient appointments and organise internal meetings, ensuring agendas are prepared and accurate minutes are recorded.
• Interdepartmental Liaison: Communicate effectively across internal teams to facilitate smooth information flow and daily workflow operations.
• General Office Administration: Handle general administrative tasks, including printing, photocopying, laminating, binding materials, and managing routine filing.
• Information Governance: Process sensitive patient and clinical information with complete confidentiality, precision, and adherence to quality standards.

Please refer to the attached job description for the full details on the responsibilities and person specification.