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Kent and Medway NHS and Social Care Partnership Trust; Sittingbourne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is inviting applications for an Administration Assistant at Sittingbourne. You will be the first point of contact for patients and families, handling enquiries with warmth, accuracy and confidentiality, and supporting the clinical team with a range of administrative tasks.

This permanent, full‑time role requires strong organisational skills, teamwork, and a proactive approach to a busy workload.

Qualifications

• Strong communication skills and ability to handle challenging conversations.
• Collaborative team player to ensure efficient workflow.
• Commitment to privacy and confidentiality of service users and families.
• Proactive, flexible and able to manage a diverse workload.

Responsibilities

• Administrative Support: typing, scanning, printing, and managing documents; mail, deliveries and room bookings.
• Reception cover: meeting and greeting patients, handling queries and welcoming visitors.
• Frontline Queries: handle telephone and email inquiries with empathy and clear communication.
• Team and Patient Coordination: send appointment reminders, manage scan requests, participate in meetings, assist with ad-hoc tasks.
• Documentation and Confidentiality: maintain accurate records following Information Governance standards.

Skills

Communication skills

Team player

Confidentiality

Proactive / flexible

Job description

Administration Assistant | Kent and Medway Mental Health NHS Trust

Company: Kent and Medway NHS and Social Care Partnership Trust

Salary: £25,272 per annum

Hours: Full-time

Location: Sittingbourne, ME10 4HG

Job type: Permanent

Posting date: 15 Sept 2026

Closing date: 15 Oct 2026

Are you a highly organised and compassionate individual with strong administrative skills?
We are looking for a dedicated Administration Assistant to join our team.

You’ll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You’ll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.

About You

• You possess strong communication skills and can handle difficult and challenging conversations.
• You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
• You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.
• You are proactive, flexible, and can manage a diverse workload.

Responsibilities

• Administrative Support: You will be responsible for a variety of tasks including typing, scanning, printing, and managing both digital and physical documents. This also involves handling mail, deliveries, and a room booking system.
• Reception cover: Meeting and greeting patients, dealing with queries, welcoming visitors.
• Communication and Frontline Queries: Acting as a primary point of contact, you will handle telephone and email inquiries from patients, families, and external services. This requires strong communication and customer service skills to manage a wide range of queries and handle difficult conversations with empathy.
• Team and Patient Coordination: You’ll be crucial in coordinating patient care by sending appointment reminders, managing requests for scans, participating in team meetings and supporting other staff members with ad-hoc administrative tasks.
• Documentation and Confidentiality: A core duty is to maintain accurate and up-to-date clinical records, strictly following Information Governance and confidentiality standards to protect patient information.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Please refer to the attached job description for the full details on the responsibilities and person specification

This advert closes on Tuesday 29 Sep 2026

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About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.