Patient Experience & Front Desk Administrator

Nuffield Health; Glasgow; On-site; GBP 60,000 - 66,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Patient Service Administrator to support reception duties and patient pathways on a part-time basis. This role focuses on delivering compassionate, efficient service to patients and colleagues in a busy hospital environment.

You will handle bookings, triage enquiries, and assist with clinical paperwork while showcasing excellent communication, IT and organisational skills.

Qualifications

• Clear communication and IT proficiency.
• Experience in healthcare administration or reception preferred.
• Able to explain sensitive information clearly and empathetically.

Responsibilities

• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person, directing them to the appropriate waiting or changing areas.
• Work closely with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions.

Skills

Communication

IT skills

Keyboard skills

Job description

Nuffield Health Glasgow Hospital is seeking a Patient Service Administrator to support reception duties and patient pathways on a part-time basis. This role focuses on delivering compassionate, efficient service to patients and colleagues in a busy hospital environment.

You will handle bookings, triage enquiries, and assist with clinical paperwork while showcasing excellent communication, IT and organisational skills.