Business Administrator (Bank)

Nuffield Health Glasgow Hospital; Glasgow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym

Job summary

Nuffield Health Glasgow Hospital is seeking a confident, customer-focused Administrator to join the Administration team on a bank contract (ad hoc). Shifts Monday to Thursday 7am-9pm, Friday 7am-6pm, with weekend availability.

The role involves managing a high-volume caseload from referral through to discharge, delivering excellent service to referrers and patients, and supporting clinic administration, bookings, data entry and reporting.

Qualifications

• Experience in fast-paced customer service environment.
• Ability to prioritise a dynamic workload.
• Excellent telephone manner and interpersonal skills.
• Strong verbal and written communication in English.
• Proficiency in MS Excel, Word, Outlook and bespoke databases.
• Exceptional attention to detail.
• Understanding of policies and operating procedures.
• Commitment to CARE values.

Responsibilities

• Ensure complex administrative tasks meet standards and deadlines.
• Manage, appraise and interpret data to support decision-making.
• Handle enquiries efficiently, escalating when appropriate.
• Communicate clearly with patients and stakeholders.
• Enter, modify, maintain and present data in systems.
• Prepare standard and ad hoc reports for the department.
• Provide comprehensive clinic support: liaising with patients, booking appointments, coordinating rooms, and supporting consultants.
• Collaborate across all business areas and staff groups.

Skills

Fast-paced CS

Workload prioritisation

Telephone/interpersonal

English comms

MS Office / databases

Attention to detail

Policies & SOPs

CARE values

Tools

Excel

Word

Outlook

Bespoke databases

Job description

Nuffield Health Glasgow Hospital| Administration | Bank Contract - Ad hoc

Shifts: Monday - Thursday between 7am-9pm, Friday 7am - 6pm & Weekend Availability

£13.10 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

The Opportunity

We are seeking a proactive and detail-oriented Administrator to manage a high-volume caseload of patients from referral through to discharge. This role is critical in ensuring the organisation consistently meets — and exceeds — service delivery expectations, both quantitatively and qualitatively, for all referrers. The successful candidate will play a key role in maintaining operational excellence and supporting the patient journey with professionalism and care.

Key Responsibilities

• Ensure complex administrative tasks and support functions meet required standards and deadlines.


• Manage, appraise, and interpret data, information, and/or situations to support decision-making.


• Handle all enquiries and queries efficiently and effectively, escalating when appropriate.


• Communicate clearly and professionally with patients and other stakeholders.


• Accurately enter, modify, maintain, and present data using appropriate electronic or manual systems.


• Prepare standard and ad hoc reports as requested by the department.


• Provide comprehensive clinic support, including:




• Liaising with patients and consultants via telephone, email, and face-to-face interactions


• Booking and amending appointments using designated systems (training provided)


• Coordinating room and consultant availability and managing workloads


• Supporting Consultant/GP partnerships


• Creating, altering, or cancelling clinics to meet business needs




• Collaborate effectively across all business areas and staff groups

Person Specification

We are seeking an experienced customer service professional with the following attributes:

• Proven experience in a fast-paced customer service environment


• Ability to prioritise and manage a dynamic workload with shifting priorities


• Excellent telephone manner and interpersonal skills


• Strong verbal and written communication skills in English


• Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases


• Exceptional attention to detail


• Understanding of the importance of policies and operating procedures


• Commitment to upholding our CARE values (Connected, Aspirational, Responsive, Ethical)

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Nuffield Health Glasgow Hospital.

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

It starts with you.