Patient Services Administrator

HealthHarmonie; Stockport; On-site; GBP 26,000; Full time

Job summary

HealthHarmonie is seeking a Patient Services Administrator for full-time employment at Stepping Hill Hospital in Stockport. This vital role involves patient admissions, administration tasks, and ensuring seamless communication within healthcare settings. Applicants should exhibit strong organisational skills, effective communication abilities, and a commitment to delivering quality patient care.

Benefits

25 days annual leave + Bank Holidays

Quarterly bonus incentive

Ongoing Support and Training

Paid Overtime available

NHS employee discounts

Pension Scheme

Qualifications

• Strong organisational and administrative skills required.
• Excellent written and verbal communication skills essential.
• Experience in a team and ability to work independently.

Responsibilities

• Processing patient notes and managing admissions.
• Utilising the National E-Referral Service and updating systems.
• Answering queries from GP/hospital/Laboratory via phone and email.

Skills

Organisational Skills

Communication Skills

Independence

Teamwork

Telephone Manner

Tools

Microsoft Excel

Job description

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About Us

HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

About Us

HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.

About The Role

The Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.

Contract Type: Full-Time, Permanent

Hours: 37.5 hours per week

Location: Stepping Hill Hospital - Audiology Dept, Stockport, SK2 7JE

The role also includes:

• Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
• Utilising the National E-Referral Service
• Update patient administration systems
• Answering GP/hospital/Laboratory queries via telephone and email
• Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
• Chasing laboratories for outstanding patient histology results
• Managing departmental actions in line with department KPI's
• Updating patient care trackers using Microsoft excel
• Will require booking/rescheduling patient appointments
  
  

About You

• Strong organisational and administrative skills
• Excellent written and verbal communication skills
• Experience in working independently and as part of a team
• Friendly and confident telephone manner
• The ability to use their own initiative
  
  

What We Offer

Salary of £26,000

Full time, permanent contract

Full training provided

37.5 hours per week

25 days annual leave + Bank Holidays

Quarterly bonus incentive

Ongoing Support and Training

Paid Overtime available

NHS employee discounts

Pension Scheme

Diversity

HealthHarmonie prides itself on being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it's the differences in our people that make our company a better and more welcoming place to work.

All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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