Service Administrator

United Plant Services; Cannock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering and asset management company is seeking a Service Administrator to enhance customer service and operational efficiency. The role involves coordinating customer communications, optimizing service delivery, and managing work processes. Ideal candidates will have strong experience in customer liaison and technical environments, demonstrating proactive problem-solving and excellent communication skills.

Qualifications

• At least 2 years of demonstrable experience in a technical environment.
• At least 5 years of experience in customer liaison and coordination.
• Proficiency in Excel data management and reporting.

Responsibilities

• Support the controller to optimize planning of PM services.
• Coordinate work in progress and ensure PM jobs are completed promptly.
• Resolve issues proactively and take ownership of problems.

Skills

Communication

Issue Resolution

Commercial Awareness

Process Accuracy

Excel Data Management

Job description

The Opportunity: Service Administrator

Contract: Permanent

Location: Cannock

United Plant Services is an engineering and asset management business, renowned for providing market-leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group, a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t meet all of the role criteria outlined below, please don’t let that discourage you from applying.

The Impact you will have:

• Follow company Health and Safety guidelines at all times, ensuring the safety of colleagues and customers.
• Support the controller to deliver industry-leading business performance by optimizing the planning of PM services to meet customer schedules and support engineer productivity, work, and time management. Handle calls effectively and liaise with customers.
• Participate in Saturday morning telephone cover (rota).
• Maintain effective communication, keeping all relevant parties informed and managing expectations.
• Coordinate work in progress by ensuring PM jobs are completed in the field promptly.
• Work closely with the Service Estimator to manage PO accruals.
• Take responsibility for the onboarding process of new customers.
• Promote teamwork and provide support to colleagues as needed.
• Resolve issues proactively and take ownership of problems.
• Report on engineer non-productive hours and overtime.
• Ensure purchase order numbers are obtained before starting chargeable work.
• Coordinate engineer vans for service, repairs, and road tax as needed.
• Support the training of new team members.
• Seek to optimize business opportunities to generate additional revenue.
• Perform any reasonable tasks assigned by a regional line manager.

What will help you to excel in this role:

• At least 2 years of demonstrable experience in a technical environment.
• At least 5 years of experience in customer liaison and coordination.
• Strong process accuracy and commercial awareness.
• Proficiency in Excel data management and reporting.
• Industry knowledge to promote supply chain innovation.
• Exceptional communication and influencing skills with customers.
• Quality management and issue resolution skills.

What’s next

• If you are interested in joining the Briggs Group, click the "Apply now" button, and a team member will contact you.
• Not sure if this role is right for you? Visit our careers page and send your CV for review.
• If you require reasonable adjustments for the interview process, please contact our Recruitment team in advance.