Patient Services Administrator

Circle Health Group; Chertsey; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Employee wellbeing resources

Training and development opportunities

Recognition programmes

Job summary

Circle Health Group in Chertsey is seeking a Patient Administrator to support the administration team at Runnymede Hospital. The role is full time (37.5 hours) and permanent, with a flexible shift pattern to cover the patient journey.

The successful candidate will contribute to smooth operations, follow best practice processes, and manage patient queries, mail, and bookings, while upholding health and safety standards and mandatory training requirements.

Qualifications

• Maths and English GCSEs at grades A–C or equivalent functional skills.
• Proficient in the use of a PC, including hospital software and systems.
• Previous administration experience in a private healthcare environment is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide efficient, professional service to patients, visitors, consultants and staff.
• Handle all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings via the relevant system and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, staff and contractors.
• Comply with all relevant mandatory training.

Skills

PC proficiency

Education

Maths & English GCSEs A-C

Job description

Circle Health Group in Chertsey is seeking a Patient Administrator to support the administration team at Runnymede Hospital. The role is full time (37.5 hours) and permanent, with a flexible shift pattern to cover the patient journey.

The successful candidate will contribute to smooth operations, follow best practice processes, and manage patient queries, mail, and bookings, while upholding health and safety standards and mandatory training requirements.