Patient Administrator (Bank)

Circle Health Group; England; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Circle Health Group's Chelsfield Park Hospital in Kent is seeking a Bank Patient Administrator to join the Administration team. This is an 'as and when required' role, with shifts including evenings and weekends, supporting the patient journey and administrative processes.

You will manage mail, bookings, and queries while following best practice process maps and Health and Safety guidelines. Previous private healthcare admin experience is beneficial; GCSEs in Maths and English are required.

Qualifications

• GCSE Maths and English (A-C) or equivalent
• Proficient in PC and software/systems
• Experience in private healthcare administration beneficial

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure Circle Health Group best practice process maps are followed to provide a standard service to patients, visitors, consultants and staff.
• Deal with patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for all stakeholders.

Skills

Proficient in PC

Administration experience

Education

Maths and English GCSE (A-C) or equivalent

Job description

Patient Administrator (Bank)
Chelsfield Park Hospital
Bank Shifts
Salary: £12.71 per hour

Chelsfield Park Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. Candidates must be available to work evenings and weekends.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.