Patient Services Administrator

Birmingham Community Health Care Nhs Foundation Trust; Amblecote; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Zusammenfassung

Birmingham Community Health Care NHS Foundation Trust is seeking an administrative assistant to support our dental services. You will handle bookings, issue letters, and respond to patient queries while helping coordinate outpatient clinics and support our clinical colleagues.

The role is based mainly in the Dudley area with flexibility to cover across the Black Country. You will rotate with other members of the dental team to ensure smooth service delivery in a multi-site environment.

Qualifikationen

• Administrative duties to support dental services.
• First point of contact for Dental clinics in Dudley and Black Country.

Aufgaben

• Book appointments and issue letters
• Answer patient queries and coordinate outpatient clinics
• Support clinical colleagues and rotate across teams as required

Jobbeschreibung

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.

To be the first point of contact for Dental clinics mainly based in the Dudley area but also across the Black Country.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups and Locations as and when required.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.