Band 3 Patient Services Administrator | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Birmingham; Sur place; GBP 49 000 - 57 000; Plein temps

Avantages offerts par ce poste

Travel allowance

Résumé du poste

Birmingham Community Healthcare NHS foundation Trust is seeking a Band 3 Patient Services Administrator to join the dental services team at Lyng Health Centre and Sandwell General Hospital.

The role provides essential administrative support for patients, including appointment bookings, issuing letters and handling queries, while coordinating outpatient clinics and assisting clinical colleagues. Flexibility to cover across specialties is required.

Responsabilités

• Provide administrative support to patients across dental services.
• Book appointments, issue letters and answer patient queries.
• Coordinate outpatient clinics and support clinical colleagues.
• Flexible multi-skill role; rotate with team members across Specialty Management Groups as required.

Description du poste

Band 3 Patient Services Administrator | Birmingham Community Healthcare NHS Foundation Trust

Company:

Company: Birmingham Community Healthcare NHS foundation Trust

Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, based at the Lyng Health Centre and Sandwell General Hospital where they may need to cover at the Birmingham Dental Hospital when necessary.

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.

To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

IMPORTANT

• Please ensure you check yourTrac account regularlyas this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form arecompleted fully. Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most currentTHREE years

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

For further details on the main responsibilities, please see the attached job description and person specification.

This advert closes on Monday 26 Oct 2026

Birmingham Community Healthcare NHS foundation Trust

£49,387 - £56,515 per annum (plus travel allowance)

Birmingham Community Healthcare NHS foundation Trust

Birmingham Community Healthcare NHS foundation Trust