Band 3 Patient Services Administrator

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

NHS terms and conditions

Relocation payment

Discounts for local and national loss/

Well-being services

Flexible working

Résumé du poste

Birmingham Community Health Care NHS Foundation Trust is seeking a flexible dental administration post within its Dental Services. You will handle clerical duties, manage patient records, and assist with clinic planning, aiming to support timely appointments for adults and children, including special needs patients.

The role emphasises teamwork, professional reception duties, and a commitment to high-quality administrative service within NHS terms and conditions.

Responsabilités

• First point of contact for service users and visitors at clinic reception, greeting professionally and directing arrivals.
• Manage clinics and waiting lists within the Specialty Management Group.
• Prepare and update clinical records for patients, ensuring referrals and scans are attached and accessible to clinicians.
• Support clinic preparation by identifying missing information such as histopathology, blood results and imaging.
• Provide a flexible administrative service across the Dental Services, contributing to patient waiting time targets and experience.

Description du poste

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for their own workload and will be expected to develop and maintain up to date knowledge of all services within their Speciality Management Group which will enable them to deal with any service related queries. To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients including adults, children, and patients/clients with special needs and medically compromised patients. This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

• First point of contact for all service users and visitors to the clinic reception greeting in a professional and friendly manner and notify the appropriate person of individual's arrival.
• Responsible for the management of clinics and waiting lists within their Specialty Management Group.
• Prepare and update clinical records for all patients booked within Dental Services ensuring that appropriate records such as referral letters are attached/ scanned appropriately in accordance with Trust's Policies and Procedures. Therefore ensuring that the records are available to clinicians prior to appointments. Prepare clinics in advance by printing day lists, pulling out the complete patient records e.g. radiographs, referral etc.
• Support clinic preparation by identifying and chasing any missing information such as histopathology, blood results, imaging etc.
• Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

To work within one of five Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience. The Specialty Management Groups are often the first contact a patient will have with the Dental Services and may be regarded as the 'shop window'. The post holder will be required to provide excellent customer service to all patients ensuring that they are polite and courteous at all times. The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for their own workload and will be expected to develop and maintain up to date knowledge of all services within their Speciality Management Group which will enable them to deal with any service related queries.