Dental Clinic Patient Services Coordinator

Birmingham Community Healthcare NHS foundation Trust; Stourbridge; On-site; GBP 23,000 - 26,000; Full time

Job summary

The Band 3 Patient Services Administrator role supports our Community Dental Clinics in Stourbridge and Brierley Hill, part of the Dudley area and the Black Country. You will handle a range of administrative tasks and be the first point of contact for patients within the dental service.

Responsibilities include booking appointments, issuing letters, answering patient queries, coordinating outpatient clinics and supporting clinical colleagues across Specialty Management Groups as needed.

Qualifications

• The post holder carries out clerical and administrative duties to ensure the efficient operation of the dental service.
• This is a multi-skilled, multi-tasked role requiring flexibility and rotation with other team members.
• First point of contact for Dental clinics and a member of the dental team.
• Administrative support to patients: booking appointments, issuing letters, answering queries.

Responsibilities

• Booking appointments for patients and coordinating outpatient clinics.
• Issuing letters and handling patient communications.
• Answering patient queries and directing patients to appropriate services.
• Supporting clinical colleagues with admin tasks across locations.

Job description

The Band 3 Patient Services Administrator role supports our Community Dental Clinics in Stourbridge and Brierley Hill, part of the Dudley area and the Black Country. You will handle a range of administrative tasks and be the first point of contact for patients within the dental service.

Responsibilities include booking appointments, issuing letters, answering patient queries, coordinating outpatient clinics and supporting clinical colleagues across Specialty Management Groups as needed.