Band 3 Patient Services Administrator | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Stourbridge; On-site; GBP 23,000 - 26,000; Full time

Job summary

The Band 3 Patient Services Administrator role supports our Community Dental Clinics in Stourbridge and Brierley Hill, part of the Dudley area and the Black Country. You will handle a range of administrative tasks and be the first point of contact for patients within the dental service.

Responsibilities include booking appointments, issuing letters, answering patient queries, coordinating outpatient clinics and supporting clinical colleagues across Specialty Management Groups as needed.

Qualifications

• The post holder carries out clerical and administrative duties to ensure the efficient operation of the dental service.
• This is a multi-skilled, multi-tasked role requiring flexibility and rotation with other team members.
• First point of contact for Dental clinics and a member of the dental team.
• Administrative support to patients: booking appointments, issuing letters, answering queries.

Responsibilities

• Booking appointments for patients and coordinating outpatient clinics.
• Issuing letters and handling patient communications.
• Answering patient queries and directing patients to appropriate services.
• Supporting clinical colleagues with admin tasks across locations.

Job description

Band 3 Patient Services Administrator | Birmingham Community Healthcare NHS Foundation Trust

Company: Birmingham Community Healthcare NHS foundation Trust

We are looking for a Patient Services Administrator to work at Community Dental Clinics in Stourbridge/Brierley Hill within the Dudley area and across the Black Country.

The role provides administrative support to our patients, covering booking appointments, issuing letters, answering patient queries, coordinating outpatient clinics and supporting our clinical colleagues.

As the first point of contact for Dental clinics and a member of the dental team, you will deliver high quality dental care across a wide spectrum of patients.

The post holder carries out clerical and administrative duties to ensure the efficient operation of the dental service, managing their own workload and developing up-to-date knowledge of all services within Specialty Management Groups to address service-related queries.

This is a multi-skilled, multi-tasked role requiring flexibility and rotation with other team members to provide cover across Specialty Management Groups and locations as needed.

BCHC has more than 5000 staff and delivers over 100 clinical services across Birmingham and the West Midlands, including community nursing, specialist healthcare, dental hospitals, and a school of dentistry. We are committed to integrated, personalised care rooted in local communities and aim to be a leading NHS provider in the West Midlands.

This advert closes on Thursday 5 Nov 2026.