Patient Services Administrative Coordinator

North Cheshire and Mersey NHS Foundation Trust; Runcorn; On-site; GBP 21,000 - 24,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an administration support specialist to handle typing, telephone reception, and patient/front-desk duties. You will manage case notes, clinic details, and correspondence using electronic systems, while ensuring records are accurate and up-to-date.

The role involves liaising with internal teams and partner agencies and handling post distribution. Excellent communication and tact are essential when dealing with patients and carers,

Qualifications

• Provide administration support including typing a range of documents.
• Handle telephone calls and act as first contact for patient and carer enquiries.
• Liaise with internal and external services as directed.
• Ensure accurate filing and up-to-date records (clinical or non-clinical).
• Prepare case notes, patient files front sheets, clinic dates and clinician details.
• Use electronic systems for drafting, editing, storing documents and email communication.

Responsibilities

• Serve as the department's first point of contact for enquiries, directing calls as appropriate.
• Produce and edit documents and letters using electronic systems.
• Maintain accurate paper and electronic records and filing.

Skills

Typing

Telephone handling

Communication skills

Record keeping

Patient service

Liaison with services

Job description

North Cheshire and Mersey NHS Foundation Trust is seeking an administration support specialist to handle typing, telephone reception, and patient/front-desk duties. You will manage case notes, clinic details, and correspondence using electronic systems, while ensuring records are accurate and up-to-date.

The role involves liaising with internal teams and partner agencies and handling post distribution. Excellent communication and tact are essential when dealing with patients and carers,