Administrator

North Cheshire and Mersey NHS Foundation Trust; Runcorn; On-site; GBP 21,000 - 24,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an administration support specialist to handle typing, telephone reception, and patient/front-desk duties. You will manage case notes, clinic details, and correspondence using electronic systems, while ensuring records are accurate and up-to-date.

The role involves liaising with internal teams and partner agencies and handling post distribution. Excellent communication and tact are essential when dealing with patients and carers,

Qualifications

• Provide administration support including typing a range of documents.
• Handle telephone calls and act as first contact for patient and carer enquiries.
• Liaise with internal and external services as directed.
• Ensure accurate filing and up-to-date records (clinical or non-clinical).
• Prepare case notes, patient files front sheets, clinic dates and clinician details.
• Use electronic systems for drafting, editing, storing documents and email communication.

Responsibilities

• Serve as the department's first point of contact for enquiries, directing calls as appropriate.
• Produce and edit documents and letters using electronic systems.
• Maintain accurate paper and electronic records and filing.

Skills

Typing

Telephone handling

Communication skills

Record keeping

Patient service

Liaison with services

Job description

Provide a comprehensive administration support service to include typing of a range of documents Receives and deals with telephone calls for the department and taking appropriate action when necessary To act as first point of contact for all patient and carer enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal and external services and partner agencies when necessary as directed. To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based) Prepare case notes and patient files front sheets/labels/date of clinic/clinician, History sheet, other information as required by individual clinics. Opening, sorting, distribution and dispatch of post The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing) Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes. Flexible working will be considered for all roles. North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region. Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities. Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation. Our mission We will be exceptional for our patients, our communities and each other Our vision We will be a great organisation providing excellent healthcare and opportunities to work and learn Our values

• Kind: We are caring, supportive and respectful to everyone
• Open: We are honest, transparent and open to new ways of working
• Fair: We listen, value our differences and are inclusive to all
• One team: We work well together and with our communities