Reception & Administrative Coordinator

North Cheshire and Mersey NHS Foundation Trust (BCH); Weston-super-Mare; On-site; GBP 21,000 - 26,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust (BCH) is seeking an attentive administrator to provide reception and comprehensive administrative support to HQ and corporate services. You will be the first point of contact for patients and visitors, handling calls and face-to-face enquiries with tact and professionalism.

The role includes filing, document handling, appointment bookings, and ensuring accurate records across electronic and paper systems, with a strong focus on customer service and

Responsibilities

• Act as first point of contact for all client enquiries, answering calls in an efficient, tactful and professional manner.
• Liaise with internal services and partner agencies as directed.
• Manage generic email addresses and re-direct email correspondence as appropriate.
• Carry out general reception duties and maintain a neat reception environment.
• Access the patient booking system to book routine follow-up appointments.
• Maintain the fob access system and audit records.
• Maintain signing-in attendance sheets and car parking registrations.
• Display information sources at reception with posters and leaflets.
• Deal with internal/external mail and redistribution to relevant departments.
• Handle post, photocopying, scanning, filing and archiving in line with Trust policy.
• Provide relief cover at other locations as required by Management.
• Report faults or building defects to the CAFM Helpdesk.
• Maintain stationery stock and place requisitions onto the Purchase Ordering system.
• Book meeting rooms and keep room availability updated.
• Update corporate diaries as requested.
• Attend local team meetings as directed by Line Manager.

Job description

North Cheshire and Mersey NHS Foundation Trust (BCH) is seeking an attentive administrator to provide reception and comprehensive administrative support to HQ and corporate services. You will be the first point of contact for patients and visitors, handling calls and face-to-face enquiries with tact and professionalism.

The role includes filing, document handling, appointment bookings, and ensuring accurate records across electronic and paper systems, with a strong focus on customer service and