Patient Services Admin Officer: Records & Coordination

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Northumberland, Tyne and Wear NHS Foundation Trust is seeking an Administration Officer for Older People’s Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role supports a busy clinical team, handling referrals, records, typing and diary management, with focus on patient experience and high-quality admin service.

Candidate should have recent administrative experience, excellent communication skills, and proficient use of Microsoft Office. 37.5 hours per week, Monday to Friday.

Qualifications

• Experience in a customer/patient focused environment (face to face and telephone).
• Administrative/Secretarial experience.
• General administrative duties.
• Fast, accurate typing/keyboard skills.
• Typing and formatting letters and reports.
• Minute taking experience.
• Diary Management.
• Ability to be self-directed, motivated and work within a team.
• Ability to adapt to changing tasks at short notice.
• Reliable and punctual.
• Flexibility in the role and willingness to training courses.

Responsibilities

• Process referrals into the service.
• Maintain an electronic patient record system.
• Maintain spreadsheets and diary schedules.
• Type letters and reports; minute meetings.
• Provide general office support and administrative functions.

Skills

Customer focus

Administrative experience

Secretarial duties

Typing speed

Minute taking

Diary management

Team player

Adaptability

Professional communication

Tools

Microsoft Office

Job description

Northumberland, Tyne and Wear NHS Foundation Trust is seeking an Administration Officer for Older People’s Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role supports a busy clinical team, handling referrals, records, typing and diary management, with focus on patient experience and high-quality admin service.

Candidate should have recent administrative experience, excellent communication skills, and proficient use of Microsoft Office. 37.5 hours per week, Monday to Friday.