Patient-Focused Admin Officer

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle upon Tyne is recruiting an Administration Officer (Band 3) to join the Older People's Services admin team. This full-time role is 37.5 hours per week, Monday to Friday, based at St Nicholas Hospital.

You will perform referrals processing, maintain electronic patient records, draft letters and reports, manage diaries, and deliver high-quality administrative support to the clinical team with emphasis on patient experience and

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Responsibilities

• Processing referrals into the service and maintaining electronic patient records.
• Typing letters and reports and taking minutes at meetings.
• Diary management and keeping a high standard of customer service for patients and staff.

Skills

Excellent communication

Interpersonal skills

Minute taking

Organisational skills

Planning skills

Shorthand

Education

Word-processing Level 3

Audio Typing qualification

GCSE/O-Level education

NVQ Level 3 in Customer Care

Tools

RiO

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle upon Tyne is recruiting an Administration Officer (Band 3) to join the Older People's Services admin team. This full-time role is 37.5 hours per week, Monday to Friday, based at St Nicholas Hospital.

You will perform referrals processing, maintain electronic patient records, draft letters and reports, manage diaries, and deliver high-quality administrative support to the clinical team with emphasis on patient experience and