Community Clinic Admin Assistant — Flexible Hours

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting enthusiastic Clerical Assistants to provide high-quality administrative support across Community Clinics and Services in Newcastle. This role involves handling telephone enquiries, processing referrals, and maintaining electronic patient records using SystmOne, while supporting clinical staff and patient care.

You will work as part of a friendly team, contribute to a busy workload, and participate in a rota system that covers

Qualifications

• Experience handling telephone enquiries from patients, carers and service users.
• Experience maintaining electronic patient records using SystmOne or similar systems.
• Proven ability to deliver general administrative support in a healthcare environment.

Responsibilities

• Providing comprehensive clerical and administrative support to community clinical teams.
• Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
• Maintaining accurate electronic records using SystmOne and other Trust systems.
• Managing appointments, referrals and correspondence in accordance with local procedures.
• Working collaboratively with colleagues to support the delivery of high-quality patient care.
• Ensuring confidentiality is maintained at all times in line with Trust policies and procedures.
• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures.
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required.

Skills

Telephone handling

Administrative support

Communication skills

Confidentiality

Team cooperation

Organised

Customer service

Education

NVQ Level 2 or equivalent qualification / experience

Tools

SystmOne

Microsoft Office

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting enthusiastic Clerical Assistants to provide high-quality administrative support across Community Clinics and Services in Newcastle. This role involves handling telephone enquiries, processing referrals, and maintaining electronic patient records using SystmOne, while supporting clinical staff and patient care.

You will work as part of a friendly team, contribute to a busy workload, and participate in a rota system that covers