Patient-Focused Administrative Officer – Flexible Hours

Northumberland, Tyne and Wear NHS Foundation Trust; Carlisle; On-site; GBP 22,000 - 26,000; Full time

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Carlisle invites applications for a full-time Administration Officer. You will support busy clinical teams with electronic patient records, spreadsheets, diary management, typing of letters/reports and minute taking, using Microsoft Office and RiO.

The role requires strong communication, accuracy and confidentiality within a patient-focused environment.

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Responsibilities

• Processing admin support to the service and maintaining an electronic patient record system
• Maintaining spreadsheets, diary management, typing letters and reports
• Minuting meetings electronically, including live typing and screen sharing
• Delivering high-quality administrative service with excellent customer care to service users face to face and by telephone
• Carry out duties as assigned by the Administration Manager and Medical Secretaries to ensure a comprehensive service
• Flexibly support reception areas when needed
• Be adaptable and able to cover other wards at short notice

Skills

Excellent communication

Minute taking

Organisational skills

Education

Word-processing Level 3

Audio Typing qualification

GCSE / O-Level equivalent

Tools

Microsoft Word

Outlook

Excel

RiO

Job description

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Carlisle invites applications for a full-time Administration Officer. You will support busy clinical teams with electronic patient records, spreadsheets, diary management, typing of letters/reports and minute taking, using Microsoft Office and RiO.

The role requires strong communication, accuracy and confidentiality within a patient-focused environment.