Patient Service Representative (Full-time) Outpatient department

Adventist Health Hong Kong; Doncaster; On-site; GBP 18,000 - 22,000; Full time

Job summary

Adventist Health Hong Kong is seeking a receptionist for the department to greet patients and visitors, handle phone calls, and coordinate arrivals. The role includes clerical support across procurement and internal communications, with strict patient confidentiality and safe work practices.

The successful candidate will manage records, bookings and departmental operations, ensuring timely census and condition reports. Proficiency in MS Office and Chinese Word Processing is essential.

Qualifications

• DSE graduate or equivalent.
• Fluent Cantonese, Mandarin and English essential.
• Proficient in MS Office and Chinese Word Processing.
• Good customer service and telephone manner.
• Fast and accurate typist.

Responsibilities

• Greet patients and visitors and handle calls.
• Manage patient records, bookings and arrivals.
• Provide general clerical support in procurement, internal communication and department operations.
• Prepare census and condition reports timely.
• Maintain patient confidentiality and safe work practices.

Skills

Languages: Cantonese, Mandarin, and 英语

Customer service

Telephone manners

Typing speed

Education

DSE graduate or equivalent

Tools

MS Office

Chinese Word Processing

Job description

Duties

• Provide receptionist duty for the department including but not limited to greeting patients and visitor, handling phone calls, managing incoming and outgoing communication
• Maintains patients record, booking appointment and coordinate patient from arrival
• Provide general clerical support in procurement, internal communication and department operation
• Prepare census and condition reports accurately in a timely basis
• Maintain strict patient confidentiality and ensure safe work practice of the department

Requirement

• DSE graduate or equivalent
• Relevant working experience in hospital or clinic is preferred
• Able to speak fluent Cantonese, Mandarin and English is essential. Knowledge of other language is an advantage
• Proficient in MS Office and Chinese Word Processing
• Good customer service and telephone manner
• Fast and accurate typist