Patient Coordinator/Receptionist

Smart Dental Care; Liverpool; On-site; GBP 18,000 - 24,000; Part time

Job summary

Edgehill Dental Practice in Liverpool is seeking an experienced Dental Receptionist to join our friendly team and ensure a welcoming, efficient front-desk experience. You will manage appointments, handle inquiries via phone, email, and in person, and support seamless patient care.

We value a warm, professional approach, excellent communication, and strong organisational skills. Flexible hours available to fit around your commitments, with opportunities to develop within our expanding group.

Qualifications

• Previous dental reception experience required.
• Excellent communication and customer service skills.
• Warm, reassuring approach with nervous patients.
• Strong organisational skills and attention to detail.
• Confidence using dental practice software and busy diary.

Responsibilities

• Welcoming patients and creating a friendly, professional first impression.
• Managing appointments and supporting efficient diary planning.
• Handling telephone, email and face-to-face enquiries.
• Taking payments and maintaining accurate patient records.
• Working closely with the clinical team to coordinate appointments and patient care.
• Maintaining confidentiality and keeping the reception area organised.

Skills

Excellent communication

Customer service

Organisation skills

Dental software

Diary management

Tools

Dental practice software

Job description

Your Next Chapter in Dental Reception Starts Here

Experienced Dental Receptionist

Location: Edgehill Dental Practice, Liverpool, L7 2PF
Hours: Flexible working opportunities, Monday to Friday
Salary: Discussed at interview, depending on experience
Start date: Immediate start available, although we’re happy to wait for the right candidate.

We’re looking for an experienced Dental Receptionist to join our friendly team at Edgehill Dental Practice.

As the first point of contact for our patients, you’ll play an important part in creating a welcoming experience and helping the practice run smoothly.

Flexible Hours to Fit Around Your Life

We have morning and afternoon sessions available that could suit your existing commitments:

• Morning sessions: Monday to Friday, 7.45am-1.15pm.

• Afternoon sessions: Monday to Thursday, 1.45pm-7.15pm, and Friday, 1.45pm-5.45pm.

Please tell us your preferred days and sessions when applying. We’d love to discuss a working pattern that suits both you and the practice.

Make a Difference to Every Patient

Your responsibilities will include:

• Welcoming patients and creating a friendly, professional first impression.

• Managing appointments and supporting efficient diary planning.

• Handling telephone, email and face-to-face enquiries.

• Taking payments and maintaining accurate patient records.

• Working closely with the clinical team to coordinate appointments and patient care.

• Maintaining confidentiality and keeping the reception area organised.

What You’ll Bring

We’re looking for someone with previous dental reception experience, alongside:

• Excellent communication and customer service skills.

• A warm, reassuring approach, particularly with nervous patients.

• Strong organisational skills and attention to detail.

• Confidence using dental practice software and handling a busy appointment diary.

• A reliable, proactive approach and a willingness to support your colleagues.

Feel Supported. Be Part of Our Team.

In return, we offer a welcoming team, supportive management, training and opportunities to develop within our wider group.

As part of Smart Dental Care, a family-owned, clinically led group with 100+ surgeries across approximately 30 practices, you’ll join a network that values the contribution our reception teams make to patient care.