Patient Process Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading NHS Foundation Trust in the UK is seeking a Patient Process Administrator for the Emergency Department. In this role, you will provide essential front-line administrative support, assisting patients and staff while processing records in a fast-paced clinical setting. You will be part of a multi-disciplinary team, work shifts, and have opportunities for professional development. The closing date for applications is 5th February 2026.

Benefits

Development opportunities

On-going support from recruitment

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Qualifications

• Ability to process patient details and maintain records.
• Mentoring skills for new team members.
• Willingness to work on a 24-hour shift rotation.

Responsibilities

• Process patient details to maintain their records.
• Assist with mentoring new Patient Process Administrators.
• Rotate through different areas of the department in a busy clinical environment.

Job description

An opportunity has become available to join the Royal Derby Hospital's Emergency Department as a Patient Process Administrator.

You will work as part of a multi-disciplinary team for the Adult and Children's Emergency Department providing a comprehensive front‑line receptionist/administrative service, booking patients and answering enquiries from patients, relatives and staff.

Responsibilities

• Process patient details to create and maintain the patient's record while they are within the Emergency Department.
• Assist with mentoring of new PPAs to the department.
• Work a 24‑hour shift rotation, rotating between the four areas within the department, in a busy clinical environment.

Application Information

Closing date of applications: 05 February 2026
Interview date: 19 February 2026

This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application.

Trust Values

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental values of Compassion, Openness and Excellence underpin how we intend to work as a Trust.

Benefits

• Development opportunities, both professional and leadership development
• On‑going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4,810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2,077 per week.
• An average of 1,115 patients are seen in A&E across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

How to Apply

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship. Impacts of the changes to the UK immigration policy | NHS Employers.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

This advert closes on Thursday 5 Feb 2026.