Women’s Services: Appointments & Referrals Coordinator

Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

27 days leave + bank holidays

Wellbeing services

Onsite nurseries

Cycle to work

Car lease scheme

Flexible working

Staff networks

Job summary

Mid Yorkshire Teaching NHS Trust is recruiting for a proactive administrator to join the Women’s Booking team at Dewsbury Hospital. This full-time role involves coordinating patient appointments, updating records, and supporting waiting list management within a busy outpatient service.

You will use systems such as SystmOne and Excel to monitor pathways, triage referrals, and provide high-quality clerical support to patients, carers, clinicians, and stakeholders.

Qualifications

• Five GCSEs at grade C/4 or above.
• NVQ 3 in Business Administration or equivalent.
• Experience with Microsoft Office, SystmOne and ICE.
• Experience working in a Multidisciplinary Team.
• Ability to cope with interruptions and changing priorities.
• Experience in scheduling/coordination of activities and resources.
• Organised and able to meet deadlines.

Responsibilities

• Coordinate and manage patient appointments, including booking, cancelling, rearranging and monitoring clinics.
• Maintain and update patient records and referrals on SystmOne and other digital platforms.
• Monitor patient pathways across routine, urgent, cancer and acute care.
• Extract, analyse and prioritise data using Excel and PTLs for waiting list management and performance targets.
• Process, track and distribute referrals with timely clinical triage and escalation of risks.
• Manage specialty email inboxes and internal appointment requests.
• Support capacity management by identifying scheduling issues and escalated risks.
• Provide high-quality telephone and administrative support to patients, carers, clinicians and stakeholders.
• Communicate sensitively with empathy, handling complaints and safeguarding concerns.
• Ensure compliance with access policies, data quality, confidentiality, and information standards.
• Maintain booking guidelines and documentation to support outpatient delivery.
• Assist with performance monitoring and reporting requirements.
• Carry out general administrative duties and support induction and training of new colleagues.

Skills

Microsoft Office

SystmOne

ICE

Multidisciplinary Team

Education

Five GCSEs (C/4 or above)

NVQ 3 in Business Administration

Tools

SystmOne

ICE

Job description

Mid Yorkshire Teaching NHS Trust is recruiting for a proactive administrator to join the Women’s Booking team at Dewsbury Hospital. This full-time role involves coordinating patient appointments, updating records, and supporting waiting list management within a busy outpatient service.

You will use systems such as SystmOne and Excel to monitor pathways, triage referrals, and provide high-quality clerical support to patients, carers, clinicians, and stakeholders.