Appointments and referrals coordinator

Mid Yorkshire Teaching NHS Trust; Wrenthorpe; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Mid Yorkshire Teaching NHS Trust is seeking a proactive Administrator to join the Women’s Booking team. The role involves coordinating patient appointments, updating records and supporting waiting list management within Womens Services.

You will work across systems such as SystmOne, manage referrals and triage clinical queries, while maintaining high standards of patient communication and safeguarding awareness.

Competenze

• Experience in busy healthcare admin environments is desirable.
• Strong organisational and data handling skills.
• Ability to manage sensitive information with discretion.

Mansioni

• Book, cancel, rearrange and monitor clinics in line with Trust policies and waiting time targets.
• Maintain and update patient records and referrals on SystmOne and other systems.
• Extract, analyse and prioritise patient data using Excel and PTLs to support waiting lists and performance targets.
• Process referrals, triage clinical inquiries and escalate risks or safeguarding concerns as needed.
• Manage specialty email inboxes and respond to clinical priorities promptly.
• Support clinic capacity by identifying scheduling issues and escalating capacity risks.
• Provide high-quality telephone and administrative support to patients, carers and clinicians.
• Communicate empathetically and professionally when handling complaints and safeguarding matters.

Strumenti

SystmOne

Descrizione del lavoro

An Exciting opportunity to join the Women's Booking team.

An exciting opportunity has arisen for a dynamic, highly motivated, and enthusiastic individual to join our busy operational team within Womens Services and work closely with the existing Women's Booking team.

This post offers an excellent chance to work closely with the Women's Operational team and use your skills and experience within an expanding and innovative service.

This post is a Full Time position, working over 5 days (Monday - Friday), Predominately based at Dewsbury Hospital., Manage and coordinate patient appointments, including booking, cancelling, rearranging, and monitoring clinics in line with Trust policies and waiting time targets.

Maintain and accurately update patient records and referral information on systems such as SystmOne, electronic referral systems, and other digital healthcare platforms.

Monitor and manage patient pathways, ensuring patients progress safely and appropriately through routine, urgent, cancer, and acute care pathways.

Extract, analyse, and prioritise patient data using Excel and Patient Tracking Lists (PTLs) to support waiting list management and service performance targets.

Process, track, and distribute referrals, ensuring timely clinical triage and escalating any risks, delays, or safeguarding concerns.

Manage specialty email inboxes and internal appointment requests, responding promptly to clinical priorities and service demands.

Support clinic capacity management by identifying and resolving scheduling issues and escalating capacity risks where required.

Provide high-quality telephone and administrative support, acting as a key point of contact for patients, carers, clinicians, and external stakeholders.

Communicate sensitive information with empathy and professionalism, including handling complaints, concerns, and safeguarding-related issues.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.