Patient Pathways Administrator

HealthHarmonie Ltd; Highgate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Paid overtime

NHS employee discounts

Annual salary review

Pension scheme

Job summary

HealthHarmonie is seeking a Patient Pathways Administrator to support admissions, referrals, and patient care through the service.

You will process notes after triage, update systems, handle GP/hospital queries, track outcomes, and liaise with laboratories. The role emphasises organisation, communication, and teamwork.

The position offers a pension, 25 days leave, paid overtime, and ongoing training within a supportive NHS-aligned environment.

Qualifications

• Strong organisational and administrative capabilities.
• Excellent written and verbal communication skills.
• Experience working independently and as part of a team.

Responsibilities

• Process patient notes after triage to determine admission or onward referral.
• Utilise the National EReferral Service.
• Update patient administration systems.
• Answer GP/hospital/laboratory queries by phone and email.
• Review patient outcome reports and take action as required.
• Chase laboratories for outstanding histology results.
• Manage departmental actions in line with KPI’s.
• Update patient care trackers using Excel.
• Confirm patient appointments by telephone.

Skills

Strong organisational skills

Administrative skills

Communication skills

Telephone skills

Initiative

Teamwork

Tools

Microsoft Excel

Job description

The Patient Pathways Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us. The role also includes:

• Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
• Utilising the National EReferral Service
• Update patient administration systems
• Answering GP/hospital/Laboratory queries via telephone and email
• Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
• Chasing laboratories for outstanding patient histology results
• Managing departmental actions in line with department KPI's
• Updating patient care trackers using Microsoft excel
• Confirming patient appointments via telephone
• Strong organisational and administrative skills
• Excellent written and verbal communication skills
• Experience in working independently and as part of a team
• Friendly and confident telephone manner
• The ability to use their own initiative
• Established in 2003, HealthHarmonie has grown with the everchanging healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.
• Salary of £25,467 per annum
• Eligible for quality bonus of 1.25% of annual salary
• 25 days Annual Leave + 8 days bank Holiday
• Paid Overtime
• NHS Employee Discounts
• Annual Salary Review
• Ongoing Support and Training
• Excellent Career Progressions
• Pension Scheme

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.