Patient Pathway Coordinator | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working patterns

Development opportunities

Job summary

Frimley Health NHS Foundation Trust is seeking a proactive Band 5 Patient Pathway Coordinator to oversee the day‑to‑day management of the specialty administrative team across Wexham Park and Heatherwood Hospitals, with occasional cover at Frimley Park.

You will monitor the Patient Tracking List and work queues, ensuring patients progress through pathways efficiently, NHS targets are met, and high‑quality, customer‑focused service is provided throughout care journeys.

Qualifications

• Experience supervising administrative staff in a clinical setting.
• Ability to monitor patient tracking lists and work queues.
• Strong focus on meeting NHS waiting time targets and local standards.

Responsibilities

• Manage the specialty team, providing supervision and direct line management of the clinical admin team.
• Ensure booking procedures and administration resources deliver optimum capacity usage within targets.
• Manage performance to meet and maintain national targets per standard operating procedures.
• Identify capacity issues early and raise for escalation with service managers and clinicians.
• Agree action plans with service managers to sustain performance delivery.
• Refine policies and procedures with cross‑directorate teams to ensure seamless patient management.

Skills

Team leadership

Line management

Administrative coordination

Patient pathways knowledge

Job description

Patient Pathway Coordinator | Frimley Health NHS Foundation Trust

An exciting opportunity has arisen for a motivated and organised Band 5 Patient Coordinator to join our team working across Wexham Park Hospital and Heatherwood Hospital, with occasional cover at Frimley Park Hospital when required. The post holder will oversee the day-to-day management of the specialty administrative team, providing supervision and line management to clinical administrative staff.

You will be responsible for monitoring the Patient Tracking List (PTL) and work queues, ensuring patients progress through their pathways efficiently and that NHS waiting time targets and local performance standards are achieved. Working closely with clinical and operational colleagues, you will ensure booking processes are delivered effectively, administrative resources are utilised to maximise capacity, and patients receive a high-quality, customer-focused service throughout their care journey.

• To assist the Service Manager, Deputy Operations Managers and Operations Manager with achieving and sustaining key performance targets.
• To provide practical support and advice in addressing day to day issues and problems within the directorate.
• To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
• To work in conjunction with the directorate bookings and administrative teams.
• To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

• Manage the speciality team, which will involve supervising and direct line managing the clinical admin team.
• Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
• To manage the performance of the service required to meet and maintain the national targets following standard operating procedures (SDP’s) that allow for efficient booking and utilisation of existing capacity by speciality.
• To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
• To agree action plans in line with service managers to constantly maintain the delivery of the Trust’s performance targets.
• To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients.
• To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments.
• To ensure that the team maintains a professional and positive approach at all times.

This advert closes on Sunday 18 Oct 2026