Patient Pathway Coordinator | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Camberley; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Flexible working patterns

Career development opportunities

Zusammenfassung

Frimley Health NHS Foundation Trust is seeking a Band 5 Patient Pathway Coordinator to join the team at Frimley Park Hospital, with occasional cover at other sites. You will oversee the day-to-day management of the specialty administrative team and supervise clinical administrative staff to ensure efficient patient pathways.

You will monitor the Patient Tracking List (PTL) and work queues to ensure NHS waiting time targets and local standards are met, while delivering a high-quality,

Qualifikationen

• Experience in managing administrative teams in a healthcare setting.

Aufgaben

• Oversee day-to-day management of the specialty administrative team and supervise clinical administrative staff.
• Monitor the Patient Tracking List (PTL) and work queues to ensure patient progression through pathways.
• Ensure booking processes are delivered effectively and resources are used to maximise capacity.
• Support service managers and lead on improving efficiency and patient access within the directorate.
• Maintain professional and customer-focused service throughout the patient care journey.

Jobbeschreibung

Patient Pathway Coordinator | Frimley Health NHS Foundation Trust

An exciting opportunity has arisen for a motivated and organised Band 5 Patient Coordinator to join our team working at Frimley Park Hospital with occasional cover at other sites when required. The post holder will oversee the day-to-day management of the specialty administrative team, providing supervision and line management to clinical administrative staff.

You will be responsible for monitoring the Patient Tracking List (PTL) and work queues, ensuring patients progress through their pathways efficiently and that NHS waiting time targets and local performance standards are achieved.

Working closely with clinical and operational colleagues, you will ensure booking processes are delivered effectively, administrative resources are utilised to maximise capacity, and patients receive a high-quality, customer-focused service throughout their care journey.

• To assist the Service Manager, Deputy Operations Managers and Operations Manager with achieving and sustaining key performance targets.
• To provide practical support and advice in addressing day to day issues and problems within the directorate.
• To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
• To work in conjunction with the directorate bookings and administrative teams.
• To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

• Manage the speciality team, which will involve supervising and direct line managing the outpatient appointment booking team.
• Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
• To manage the performance of agreed booking procedures required to meet and maintain the national targets following standard operating procedures (SDP’s) that allow for efficient booking and utilisation of existing capacity by speciality.
• To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
• To agree action plans in line with service managers to constantly maintain the delivery of the Trust’s performance targets.
• To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients.
• To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments.
• To ensure that the team maintains a professional and positive approach at all times.

This advert closes on Sunday 18 Oct 2026