Patient Pathway Coordinator - Cancer Care

University Hospital Southampton NHS FT; Southampton; Sur place; GBP 21 000 - 28 000; Plein temps

Résumé du poste

University Hospital Southampton NHS Foundation Trust is seeking a Patient Pathway Coordinator to support the Cancer Care team. You will manage communications with patients, align appointments with the Trust's access policy, and arrange clinic and admission changes.

The role is fixed-term until March 2027 to backfill maternity/shared parental/adoption leave; Home Office rules indicate no Skilled Worker visa sponsorship.

Qualifications

• Good standard of secondary education with literacy and numeracy to GCSE level or equivalent.
• Level 3 qualification in administration or customer service or equivalent experience.
• Knowledge of secretarial or administrative procedures.
• Experience as an administrator or secretary in a customer-focused environment.

Responsabilités

• Coordinate clinic/admission changes and monitor attendance; rearrange future appointments as needed.
• Provide admin support for consultants, including diaries, leave, expenses and correspondence.
• Maintain up-to-date patient records and filing system; ensure deadlines are met.
• Take minutes or notes at meetings and distribute appropriately.
• Arrange inpatient appointments and waiting lists; manage changes and cancellations as required.
• Provide cover for other Patient Administrators to ensure a consistent admin service.

Connaissances

Administration

Customer service

Secretarial skills

Decision making

Formation

GCSE or equivalent

Level 3 admin/customer service

Description du poste

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Patient Pathway Coordinator

Contract Type: Fixed Term

Fixed Term Contract End Date: March 2027

Purpose for Fixed Term: Maternity / Shared Parental / adoption Leave Backfill

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting opportunity to join our team in the Cancer Care team as a Patient Pathway Coordinator ensuring patients are communicated with effectively in relation to their appointments/admissions and that appointments are in line with the Trusts access policy, highlighting issues and taking corrective action where necessary.

Process requests for clinic/ admission changes, cancellations and creations and monitor attendance at appointments rearranging further appointments as required.

Provide administrative support for a number of consultants within the clinical speciality area or for the management team, including maintenance of diaries, appointments, co-ordination of leave, co-ordination of expense forms, correspondence derived from any educational / supervisory or research activity.

Required to provide cover for other Patient Administrators to ensure a consistent and effective administration service is always maintained.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for implementing all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and in accordance with targets and agreed timescales.

Utilise computerised systems to locate case note and investigation results and to ensure patient information is maintained and updated.

Liaising with Private Patient Coordinators where appropriate you will ensure a seamless patient journey.

Monitor and process referral requests and ensure referral grading outcomes are logged on the appropriate patient information system escalating issues as required.

Provide patient administration service for regional clinics.

Courteously and efficiently receive all enquiries ensuring that accurate records are maintained, and the appropriate action is taken in a timely manner.

Receive and process all incoming correspondence ensuring it reaches the appropriate place within the required deadlines.

Responsible for maintaining an up to date filing system ensuring the accuracy of patient case notes.

Take formal minutes or notes at meetings and distribute appropriately.

Order and maintain stationary / materials in accordance with Trust policy.

Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission.

Create, maintain, and make additions to waiting lists.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight forward
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways

Trust values

• Patient First
• Working Together
• Always Improving