Band 4 Patient Pathway Navigator Oncology - Barnet

Royal Free London NHS Foundation Trust; Hadley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Royal Free London NHS Foundation Trust in Barnet Hospital is seeking a Patient Pathway Navigator to join the Oncology Department. You will coordinate patient journeys from GP referral to discharge, supporting the clinical/admin team and attending MDTs and clinics.

You will be the first point of contact for patients needing guidance during challenging times. The role emphasizes cohesive administrative support and effective communication within a multi-disciplinary team, ensuring smooth patient

Qualifications

• Meticulous attention to detail and the ability to see tasks through to completion.
• Excellent written and verbal communication skills.
• Professional and empathetic manner both in person and on the telephone.
• Understanding of the importance of teamwork, supporting your colleagues and covering their roles in their absence.

Responsibilities

• Coordinate administrative functions for patients from GP referral to discharge.
• Attend MDTs and clinics to support the Oncology team.
• Serve as the patients' first port of call for guidance through a difficult time.
• Coordinate pathways to reduce multiple appointments across the Trust.

Skills

Attention to detail

Communication skills

Teamwork

Empathy

Job description

We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of Barnet Hospital. Our team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you. The role would be based at Barnet Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics. You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives., The role of the Clinical Pathway Administrator is to work as part of the Oncology Team here at the Barnet Hospital Site to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, the Clinical Pathway Administrator will assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

KEY WORKING RELATIONSHIPS

This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service. Key contacts include:

• Medical, nursing and therapy teams
• Divisional and operational managers
• Outpatient Appointment Centre (OAC)
• Admissions team
• Diagnostics and imaging departments
• Ward administrators
• CNSs and MDT teams
• Phlebotomy and pathology
• Clinic reception and clinic nurses
• Patient navigators and clinical pathway administrators
• Clinical team PAs
• Team leaders
• GPs
• Other external agencies (e.g. other hospitals, social services, police)

• Meticulous attention to detail and the ability to see tasks through to completion
• Excellent written and verbal communication skills
• Professional and empathetic manner both in person and on the telephone
• Understanding of the importance of teamwork, supporting your colleagues and covering their roles in their absence.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.