Patient Pathway Navigator & Family Liaison

NHS Jobs; Leyland; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

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Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking an administrator to support clinical teams and Trust-wide service users. You will act as the front-line contact for inquiries, signposting, and coordinating access to support channels for parents/guardians during child assessments.

You will liaise with health professionals and consultants' secretaries, answer calls with clear communication, provide basic telephone advice, participate in team meetings and audits, and operate within

Responsibilities

• Be the point of contact for signposting inquiries and facilitating communication.
• Coordinate access to support channels for parents/guardians during assessments.
• Liaise with health professionals, services and consultants' secretaries.
• Answer incoming calls with good communication and appropriate procedures, liaising with clinicians when appropriate.
• Provide basic telephone advice and signpost to additional sources of support.
• Take an active part in Team Meetings and audits as required.
• Work within safeguarding children policies and governance frameworks and infection control procedures.

Job description

Lancashire Teaching Hospital NHS Foundation Trust is seeking an administrator to support clinical teams and Trust-wide service users. You will act as the front-line contact for inquiries, signposting, and coordinating access to support channels for parents/guardians during child assessments.

You will liaise with health professionals and consultants' secretaries, answer calls with clear communication, provide basic telephone advice, participate in team meetings and audits, and operate within