Child Pathway Navigator & Family Support Liaison

Lancashire Teaching Hospitals NHS Foundation Trust; Leyland; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

None

Résumé du poste

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced administrative/support professional to work within the paediatric ASD pathway. The role focuses on coordinating communications, signposting, and safeguarding, while maintaining relationships with clinicians and families.

The ideal candidate will have experience with autism, handling confidential information, and proficiency with Microsoft Office. NHS experience and knowledge of clinical pathways are desirable.

Qualifications

• Experience working with children, young people, or adults with autism / neurodevelopmental conditions.
• Experience handling sensitive or confidential information.

Responsabilités

• Develop and maintain effective working relationships with clinicians, managers and service users.
• Be the point of contact for signposting enquires and resolving enquires.
• Coordinate access to relevant support channels to support parents/guardians during assessments.
• Liaise with health professionals and services as appropriate.
• Liaise with parents/guardians and other consultants' secretaries.
• Answer incoming calls with good communication and liaise with clinicians when appropriate.
• Provide basic telephone advice and signpost to other sources of support.
• Participate in Team Meetings and audits.
• Coordinate patient questionnaires.
• Prioritise own workload and assist in peer review processes.
• Work within safeguarding children policies and infection control policies.
• Understand and work within governance frameworks.

Connaissances

Auditing

Microsoft Windows

Microsoft Office

Excel

Formation

GCSE English & Maths

Outils

Flex

Tpro

AI dictations

Description du poste

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced administrative/support professional to work within the paediatric ASD pathway. The role focuses on coordinating communications, signposting, and safeguarding, while maintaining relationships with clinicians and families.

The ideal candidate will have experience with autism, handling confidential information, and proficiency with Microsoft Office. NHS experience and knowledge of clinical pathways are desirable.