Patient Pathway Navigator - Autism Spectrum Disorder

NHS Jobs; Leyland; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

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Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking an administrator to support clinical teams and Trust-wide service users. You will act as the front-line contact for inquiries, signposting, and coordinating access to support channels for parents/guardians during child assessments.

You will liaise with health professionals and consultants' secretaries, answer calls with clear communication, provide basic telephone advice, participate in team meetings and audits, and operate within

Responsibilities

• Be the point of contact for signposting inquiries and facilitating communication.
• Coordinate access to support channels for parents/guardians during assessments.
• Liaise with health professionals, services and consultants' secretaries.
• Answer incoming calls with good communication and appropriate procedures, liaising with clinicians when appropriate.
• Provide basic telephone advice and signpost to additional sources of support.
• Take an active part in Team Meetings and audits as required.
• Work within safeguarding children policies and governance frameworks and infection control procedures.

Job description

Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users. Be the point of contact for signposting enquires facilitating communication, responding to correspondence and resolving enquires. Coordinate access to relevant support channels to support parents/guardians during their childs assessment Liaise with health professionals and services as appropriate. Liaise with parents/guardians and other consultants secretaries. Answer incoming calls using good communication skills, and appropriate tools and procedures, liaising as appropriate with the clinicians when appropriate Provide basic telephone advice and sign-post to other sources of support Take an active part in Team Meetings and audits as required. Coordinate patient questionnaires. Prioritise own workload. Assist in the Peer review process To work within safeguarding children policies and framework To operate within the trysts infection control policies and procedures To understand and work within governance frameworks

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust