Patient Pathway Administrator

Kingston and Richmond NHS Foundation Trust; Kingston; On-site; GBP 22,000 - 26,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust seeks an administrative professional to support the patient pathway from referral to discharge. You will work within a multi-disciplinary team to ensure smooth coordination of the pathway and proactive management of the patient journey.

Responsibilities include processing referrals, scheduling appointments with clinicians, ensuring diagnostics are requested, coordinating across hospitals, recording clinic outcomes on CRS, and assisting with clinic

Responsibilities

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader
• Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
• Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
• Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
• Under supervision, complete clinic cancellation forms and process according to SOP.
• Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time targets
• Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOP.

Job description

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader
• Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
• Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
• Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
• Under supervision, completeclinic cancellation forms and process according to SOP.
• Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time targets
• Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOP

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

For further details / informal visits contact: Name: Gemma Toben Job title: Endoscopy Admin Manager Email address: [e-mail] Telephone number: 020 8934 3720