Patient Pathway Coordinator - Neurology Department

Epson and Stelier University Hospital NHS Foundation Trust; Epsom; On-site; GBP 18,000 - 24,000; Full time

Job summary

Epson and Stelier University Hospital NHS Foundation Trust is seeking an experienced health admin assistant to support patient administration workflows and maintain high standards of care. You will engage with patients, process information, and use NHS systems to ensure efficient service delivery.

The role requires strong IT skills, ability to prioritise tasks, and a good understanding of NHS pathways. Training and support will be provided within a healthcare setting.

Qualifications

• GCSE English at grade C or above.
• NVQ level 3 in Business Administration or Customer Care (Desirable).
• ECDL (Desirable).

Skills

Customer care

Prioritise tasks

Computer proficiency

NHS service knowledge

Healthcare admin systems

Equality & diversity knowledge

Education

GCSE English

NVQ level 3 in Business Administration

ECDL

Tools

IT / Patient administration systems

Job description

Person specification

Qualifications

Essential criteria

• Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria

• NVQ level 3 in Business Administration or Customer Care of equivalent
• ECDL

Experience

Essential criteria

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting

Desirable criteria

• Experience working in a similar role in a hospital/health care setting

Skills and knowledge

Essential criteria

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision
• Computer proficiency
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Equality and diversity knowledge

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.