Patient Pathway Coordinator - Cardiology

Epson and Stelier University Hospital NHS Foundation Trust; Epsom; On-site; GBP 21,000 - 26,000; Full time

Job summary

Epson and Stelier University Hospital NHS Foundation Trust is seeking a patient administration professional to support multi-site cardiology services. The role involves handling IT and patient administration tasks with a focus on confidentiality and data protection across NHS processes.

Cross-site working is required, with primary base at either St Helier or Epsom, and flexibility to travel between Trust sites as needed. Strong communication and customer-care skills are essential.

Qualifications

• Experience using IT / Patient administration systems.
• Knowledge of confidentiality and data protection principles.
• Familiarity with NHS service provision and waiting time standards.
• Experience of using databases and spreadsheets (PAS, Excel).
• Excellent communication and customer care.
• Ability to prioritise workload without direct supervision.

Skills

Computer literacy

Databases & spreadsheets

Confidentiality & data protection

Health & safety

Equality & diversity

NHS service provision & waiting time

Education

GCSE English (C or above)

ECDL

NVQ or equivalent

A-Level English

Tools

Cerner

Job description

Detailed job description and main responsibilities

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements.

"There will be an opportunity to discuss the base site for this role at interview. All Cardiology PPC roles require cross site working, but the successful candidate will be primarily based on either the St Helier or Epsom site. There is scope to consider basing the position at either the St Helier or Epsom site, depending on Candidate preference and discussion at interview."

Person specification

Knowledge

Essential criteria

• Computer literate, with experience of using a keyboard
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Understanding of principles of equality and diversity
• Knowledge of NHS service provision including national waiting time standards

Desirable criteria

• Understanding of medical terminology
• Knowledge of healthcare administrative systems and processes

Qualifications

Essential criteria

• Good general education with GCSE or equivalent in English at grade C or above.

Desirable criteria

• ECDL
• NVQ or working towards NVQ or equivalent
• A-Level English

Experience

Essential criteria

• Experience of using a full range of IT/Patient administration systems

Desirable criteria

• Experience working with Cerner
• Experience working in a similar patient administration role in a hospital/health care setting

Skills

Essential criteria

• Knowledge & awareness of diversity and human rights as appropriate to your role
• Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
• Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
• Ability to provide a customer focused service
• Knowledge of dealing with customer complaints and experience of customer care.
• The ability to prioritise tasks effectively without direct supervision
• Good attention to detail
• Evidence of ability to prioritise workload and work without direct supervision
• Demonstrates excellent interpersonal, verbal and written communication skills

Other Requirements

Essential criteria

• Able to demonstrate that you are honest, reliable and trustworthy
• Treat patients, visitors, colleagues with respect
• Ability to travel between Trust sites
• Ability to be flexible to meet the needs of the team, the service and the Trust
• Demonstrates excellent interpersonal, verbal and written communication skills.
• Evidence of ability to prioritise workload and work without direct supervision.
• Proactive, takes own initiative and solution oriented
• Willing to take ownership and accountability

Desirable criteria

• Curious

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [e-mail]

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.