Patient Pathway Co-ordinator

Bedfordshire-Hospitals-Nhs-Foundation-Trust; Bedford; Presencial; GBP 26.000 - 27.000; Jornada completa

Descripción de la vacante

Bedfordshire Hospitals NHS Foundation Trust in Bedford is seeking an organised administrative support officer to help run outpatient services. You will support patient pathways, manage bookings using eRS, and ensure data is accurate and up to date.

The role requires attention to detail, good keyboard skills, and ability to meet targets. Previous NHS clerical experience is desirable. This is a permanent full-time post, 37.5 hours per week, with standard Monday to Friday hours.

Formación

• Previous administrative/clerical experience
• Knowledge of patient record systems/databases
• Excellent keyboard and IT skills
• Strong organisational skills
• Interpersonal and communication skills
• Dependable with flexible attitude
• Knowledge of NHS 18-week RTT pathway
• Previous experience in healthcare services

Responsabilidades

• Coordinate outpatient bookings using the electronic Referral System (eRS).
• Collect, enter, and update patient data across computerised systems ensuring accuracy.
• Assist in maintaining appointment processes and data quality to meet Government Access Targets.
• Adhere to NHS targets and ensure timely administration of patient pathways.

Conocimientos

Admin/clerical

Patient records

Keyboard skills

Organisational skills

Interpersonal

Dependable

NHS RTT knowledge

Healthcare experience

Educación

GCSEs English & Maths

Descripción del empleo

Main area Outpatients Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday hours to be agreed between 8.30 and 5.30 daily) Job ref 418-COR8350-HC

Site Bedford Hospital Town Bedford Salary £25,760 - £27,476 per annum Pro Rata Salary period Yearly Closing 18/11/2026 23:59

Job overview

The post holder will play a key role in supporting the smooth and efficient running of outpatient services by delivering high‑quality administrative support. Working at the heart of the patient pathway, they will manage a variety of tasks that ensure outpatient bookings are accurate, timely, and aligned with Government Access Targets.

A central part of the role involves using the electronic Referral System (eRS) to coordinate clinic schedules and maintain clear, well‑organised appointment processes. The post holder will be responsible for collecting, entering, and updating essential patient data within computerised systems, ensuring that all information is accurate, complete, and up to date.

This position requires strong attention to detail, excellent organisational skills, and a commitment to providing a reliable and efficient service that supports both patients and clinical teams.

Main duties of the job

The post holder will be expected to work in line with Government Access Targets, ensuring the accurate administration of patients' pathways. Duties will include collecting and inputting vital data into computerised systems, while ensuring all patient information is kept accurate and up-to-date.

Essential Skills and Experience:

Previous administrative/clerical experience

Knowledge of patient record systems/databases with proven experience

Excellent keyboard and IT skills, including experience of maintaining and administering databases

Strong organisational skills, with the ability to meet deadlines and work independently

Well-developed interpersonal and communication skills, with a positive and professional approach at all levels

Dependable, with a flexible attitude to work and the ability to adapt to service needs

Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway

Previous experience within healthcare services

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

• Adhere to Trust targets
• Data Quality
• To work strictly within the Government’s Access targets for patients on an 18 week pathway.
• Ensure accurate coding of attendances is carries out in a timely manner.

Person specification

Knowledge

• Knowledge of record systems/data bases
• Awareness of NHS Targets for 18 Weeks
• Working knowledge of Hospital Systems
• Experience of validation

Qualifications

• Minimum of 3 GCSE’S, including English and Maths or equivalent
• Good standard of education

Experience

• Excellent comminucation skills - written and verbal
• Previous admin/clerical experience
• Advanced keyboard skills
• Good organisational skills
• Awareness of confidentiality issues
• Previous admin experience

Personal skills

• Well-developed interpersonal skills – able to converse in a positive manner at all levels
• Ability to adapt to change within working situation
• Ability to prioritise workload and work on own initiative with limited supervision
• Ability to work under pressure and meet deadlines

Other

• Dependable with a flexible attitude to work

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.