Pathway Coordinator

Bedfordshire Hospitals; England; On-site; GBP 21,000 - 32,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a Patient Pathway Coordinator to support clinicians and service managers in delivering efficient patient care within the 18-week pathway framework.

You will serve as a flexible administrative resource, maintaining targets, updating managers weekly, and ensuring high-quality data across IT systems, while coordinating clinics and patient journeys across Bedfordshire's two main sites.

Qualifications

• Experience in NHS administration or health service setting.
• Proven ability to manage waiting time targets and data quality.
• Familiarity with IT systems used for patient pathways.
• Excellent communication with colleagues at all levels.

Responsibilities

• Ensure efficient department administration and responsive service.
• Understand and maintain 18-week wait targets.
• Provide weekly pathway updates to Service Managers.
• Monitor pathway data quality using Trust IT systems.
• Validate 18-week RTT PTLs and act to prevent breaches.
• Keep Trust systems updated with pathway status.
• Liaise with internal/external teams to expedite patient journeys.
• Identify and raise clinic capacity issues; adjust service rota.
• Book patients and assist in setting up or cancelling clinics.

Skills

Keyboard skills

Communication skills

Education

GCSE English & Maths

RSA II typing

NVQ 3 in administration

Tools

IPM

Mediviewer

Bighand

ICE

Job description

The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Managers to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects. The post holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week waiting time pathways and other performance targets.

Main duties of the job

Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues

To have a sound understanding of 18 week wait pathway targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.

To monitor the quality of patient pathways using Trust IT systems and act to improve the quality of information within the Directorate.

Undertake validation of the 18 week RTT PTLs. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. Take the necessary steps to avoid target breaches and resolve any issues i.e. 28 day theatre cancellations.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed

Raising clinic capacity issue to management where appropriate, reviewing service rota to identify opportunity for additional clinics.

Book patients as required, including supporting the setup of new clinics and cancellations

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

The post holder is to ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues. They will need to work alongside and in conjunction with the Assistant Pathway Co-ordinator. The post holder will use the Trust’s transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information. They will be required to have a sound understanding of 18 week wait pathway targets, rules and procedures, and to work proactively to ensure that all targets are maintained. The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.

Person specification

Qualifications

• GCSE or equivalent in English and Maths, grades A-C
• Sound Keyboard & word processing (RSA II)
• NVQ 3 in administration or equivalent experience

Experience

• Experience in a patient focused or customer service role, preferably within health or social care
• Administrative experience within the NHS
• Medical audiotyping experience
• Experience of using IT Systems such as IPM, Mediviewer, Bighand,ICE

Knowledge

• Understanding of 18 week RTT
• Communication skills- written/verbal
• Knowledge of speciality specific patient pathways

Personal Skills

• Ability to communicate effectively with people at all levels
• Creative and flexible

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.