Outpatient Clinic Receptionist/Call Centre Clerk

Bedfordshire Hospitals; England; On-site; GBP 23,000 - 28,000; Part time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an Outpatient Clinic Receptionist/Call Centre Clerk (Band 2) to join the Outpatients Team at Luton and Dunstable Hospital. The part-time post is 22.5 hours across Wednesday to Friday, 08:30–17:00 with a one-hour break.

You will provide a prompt and professional clinic reception service, manage bookings for follow-up clinics, and contribute to smooth running of outpatient appointments while delivering high-standard patient care in a busy

Qualifications

• At least 3 GCSEs – or similar qualification or experience
• Must have clerical experience
• Call centre/reception experience
• NHS experience, Choose and Book experience

Responsibilities

• To provide a prompt and professional clinic receptionservice to patients in line with office procedures, contributing to the overall efficient and effective running of the outpatient appointment function.
• To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
• To ensure smooth operation of the outpatient reception area and support accurate patient checking in and appointment flow.

Skills

Clerical experience

Call centre/reception experience

NHS experience

Choose and Book experience

Education

At least 3 GCSEs

Tools

Microsoft packages

IPM system knowledge

Hospital systems

Job description

Outpatient Clinic Receptionist/Call Centre Clerk

Band 2

Main area Outpatients Grade Band 2 Contract Permanent: Part time, 22.5 hours, Wednesday - Friday Hours 22.5 hours per week (Part time, 22.5 hours, Wednesday - Friday) Job ref 418-DTO63104-KA

Site Luton and Dunstable Hospital Town Luton Salary £25,272 per annum Salary period Yearly

Job overview

We are looking for Call Centre/Receptionists to join our busy Outpatients Team.

The role on offer is:-

Part time post, Wednesday to Friday 08:30 – 17:00 with a 1 hour break.

We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy environment in a clinic setting.

We offer a full training programme and potential further career progression.

Main duties of the job

To provide a prompt and professional clinic receptionservice to patients in line with office procedures, contributing to the overall efficient and effective running of the outpatient appointment function.

To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

Please read the full Job Description and Person Specification attached before applying for this role.

Person specification

Qualifications/Training

• At least 3 GCSEs – or similar qualification or experience

Experience

• Must have clerical experience
• Call centre/reception experience
• NHS experience, Choose and Book experience

Knowledge

• Understanding of the need of confidentiality awareness at all times
• Must be computer literate and familiar with Microsoft packages
• Have knowledge evidence of iPM and / or other hospital systems

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Marie Ward Job title Outpatient Clinic Supervisor Email address [e-mail] Telephone number 01582 491166 Additional information

Extension 3941

If you have problems applying, contact

Address Luton & Dunstable Hospital NHS Trust
Lewsey Road
Luton
Bedfordshire
LU4 0DZ
Telephone [phone]